Privacy Policy

Order Sync provides websites and online ordering tools for restaurants. This Privacy Policy explains how we collect, use, and protect information when restaurant owners, restaurant employees, and customers use our websites and services.

We may collect information including:

• Name, email address, phone number, and business details.
• Restaurant information, menus, hours, and location details.
• Customer order information and pickup details.
• Device, browser, IP address, and website usage information.
• Information submitted through applications, contact forms, or support requests.

Payments may be processed by third-party payment providers such as Stripe. Order Sync does not store complete payment card numbers. Payment providers process payment information according to their own privacy policies and security practices.

We may use collected information to:

• Provide and operate the Order Sync platform.
• Process and communicate restaurant orders.
• Contact restaurant applicants and customers.
• Provide support and resolve technical issues.
• Improve our websites, ordering tools, and services.
• Prevent fraud, abuse, and unauthorized access.
• Comply with applicable legal obligations.

We may share information with restaurants, payment processors, hosting providers, analytics providers, email providers, and other vendors that help us operate the service.

We may also disclose information when required by law, to protect users, or during a business transaction such as a merger, acquisition, or sale.

We do not sell personal information for money.

When a customer places an order, the restaurant may receive information necessary to prepare and fulfill that order, including the customer's name, contact information, order details, and pickup instructions.

We may use cookies and similar technologies to operate the service, remember preferences, measure website performance, and understand how visitors use our platform.

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee absolute security.

You may request access to, correction of, or deletion of certain personal information by contacting us. Some information may need to be retained for legal, fraud-prevention, or recordkeeping purposes.

Order Sync is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. The updated date shown at the top of this page will indicate when changes were made.

For privacy questions or requests, contact us at support@ordersync.com.